Workforce Intelligence platforms

The digital workforce experience

Digital transformation has changed the way we interact with technology. Traditional workplace applications have been transformed into centers of interaction between users, applications, services, APIs and processes.

The GALEO Workforce Intelligence platform uses data from the digital tools your organization uses to work and collaborate, and extract information about the digital experience of your staff.

With the GALEO Workforce Intelligence platform, your organization will be able to use the power of data to:

Analyze organizational patterns and hidden structures.
Measure employee engagement and well-being.
Improve machine-related processes and work interactions.
Maximize the productivity of the work environment.

Discover, understand and act

Workforce digital experience

With GALEO Workforce Intelligence Platform you will be able to collect and exploit service data from a workplace such as MS 365, and analyze:

Meetings
Call
E-mails
Chats
Sharing documents
…

Gain valuable insights into work and collaboration patterns, employee engagement and work balance.

Workday and workbalance
Dynamics and quality of meetings
Quality time, activity patterns

With GALEO Workforce Intelligence Platform you can drive organizational change and track results over time.

Optimization of the work process

It monitors labor-based business processes and analyzes the entire collaborative network that carries them out.

You will be able to extract information about:

Incorporation processes
Customer interaction channels and services
Collaboration with the customer in sales and post-sales
Project and task performance dynamics
…

Discover hidden patterns among business processes and leverage data for optimization strategies.

Customer history: Information and process automation with corporate service mailboxes. Read more.

Operation in the workplace

Digital Workforce Experience requires the intervention of multiple tools, across different usage patterns and environments, including mobile, remote and desktop locations.

Galeo Workplace Intelligence helps you analyze and monitor product adoption and usage, optimize costs, detect service level disruptions and drive resource optimization.

Reduce OPEX cost in terms of licenses and workplace costs.
Strengthening the dynamic allocation of license costs
Exploit analytics capability to predict service level disruption
Implement data-driven policies for resource optimization.

Customer story: Dynamic license and activity monitoring for cost optimization. Read more.

Hundreds of real time metrics and KPIs available

The GALEO Workforce Intelligence Platform collects thousands of individual KPIs and aggregates them to build quantitative workforce models from different perspectives and purposes.

Integrating data from the digital experience of the workforce

The Galeo Workforce Intelligence platform is an open environment that provides connectors for tracking user interaction from the most popular work tools. These connectors allow the integration of data from:

MS 365 services, including Outlook, Calendar, Teams, Sharepoint…
CRM such as Salesforce, Zoho, MS Dynamics…
Project management tools: Trello, Jira, GitHub, TeamWorks….
HR and Employee Service Systems: Cornerstone, ServiceNow, Workday…

360° digital workforce

Galeo’s Workforce Intelligence Platform allows you to create a complete 360° view of your workforce.

This comprehensive data-driven view of the digital workforce experience will identify opportunities for process optimization, talent management and early risk detection.

Empower your People Analytics teams

Galeo’s Workforce Intelligence platform includes a fully centralized data management and security mechanism, while creating an accessible data catalog for your People Analytics team.

As an open platform, it provides interfaces for accessing data, deploying processes and creating customized analysis models.

It will enable your analytics team to create custom KPIs and metrics to inform their own models and dashboards, eventually using their preferred analytics methods and tools.

Whitepaper

Download the Galeo Workforce Intelligence platform white paper

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CUSTOMER STORIES

Workplace Analytics: Insertion and automation with corporate service mailboxes

Our workspace has become fully digitized in recent years. Productivity suites (e.g. Microsoft 365, formerly known as Office 365) leave a digital trail of every interaction we have with our colleagues,

Workplace Analytics: Dynamic license and activity monitoring for cost optimization

By deploying a Workplace analytics data platform, we helped Bankinter optimize Office 365 license costs and increase employee productivity and satisfaction.