Workforce Intelligence platforms

The digital workforce experience

Digital transformation has changed the way we interact with technology. Traditional workplace applications have been transformed into centers of interaction between users, applications, services, APIs and processes.

The GALEO Workforce Intelligence platform uses data from the digital tools your organization uses to work and collaborate, and extract information about the digital experience of your staff.

With the GALEO Workforce Intelligence platform, your organization will be able to use the power of data to:

  • Analyze organizational patterns and hidden structures.
  • Measure employee engagement and well-being.
  • Improve machine-related processes and work interactions.
  • Maximize the productivity of the work environment.

Discover, understand and act

Workforce digital experience

With GALEO Workforce Intelligence Platform you will be able to collect and exploit service data from a workplace such as MS 365, and analyze:

  • Meetings
  • Call
  • E-mails
  • Chats
  • Sharing documents

Gain valuable insights into work and collaboration patterns, employee engagement and work balance.

  • Workday and workbalance
  • Dynamics and quality of meetings
  • Quality time, activity patterns

With GALEO Workforce Intelligence Platform you can drive organizational change and track results over time.

Optimization of the work process

It monitors labor-based business processes and analyzes the entire collaborative network that carries them out.

You will be able to extract information about:

  • Incorporation processes
  • Customer interaction channels and services
  • Collaboration with the customer in sales and post-sales
  • Project and task performance dynamics

Discover hidden patterns among business processes and leverage data for optimization strategies.

Customer history: Information and process automation with corporate service mailboxes. Read more.

Operation in the workplace

Digital Workforce Experience requires the intervention of multiple tools, across different usage patterns and environments, including mobile, remote and desktop locations.

Galeo Workplace Intelligence helps you analyze and monitor product adoption and usage, optimize costs, detect service level disruptions and drive resource optimization.

  • Reduce OPEX cost in terms of licenses and workplace costs.
  • Strengthening the dynamic allocation of license costs
  • Exploit analytics capability to predict service level disruption
  • Implement data-driven policies for resource optimization.
Customer story: Dynamic license and activity monitoring for cost optimization. Read more.

Hundreds of real time metrics and KPIs available

The GALEO Workforce Intelligence Platform collects thousands of individual KPIs and aggregates them to build quantitative workforce models from different perspectives and purposes.

Integrating data from the digital experience of the workforce

The Galeo Workforce Intelligence platform is an open environment that provides connectors for tracking user interaction from the most popular work tools. These connectors allow the integration of data from:

  • MS 365 services, including Outlook, Calendar, Teams, Sharepoint…
  • CRM such as Salesforce, Zoho, MS Dynamics…
  • Project management tools: Trello, Jira, GitHub, TeamWorks….
  • HR and Employee Service Systems: Cornerstone, ServiceNow, Workday…

360° digital workforce

Galeo’s Workforce Intelligence Platform allows you to create a complete 360° view of your workforce.

This comprehensive data-driven view of the digital workforce experience will identify opportunities for process optimization, talent management and early risk detection.

Empower your People Analytics teams

Galeo’s Workforce Intelligence platform includes a fully centralized data management and security mechanism, while creating an accessible data catalog for your People Analytics team.

As an open platform, it provides interfaces for accessing data, deploying processes and creating customized analysis models.

It will enable your analytics team to create custom KPIs and metrics to inform their own models and dashboards, eventually using their preferred analytics methods and tools.


Join the conversation

Webinar: People Analytics and Digital Employee Experience.

May 6, 2021 – 5.00pm – 6.00pm CET
In this webinar we will present Workforce Intelligence Platform, a solution that allows you to analyze the usage data of the different collaboration tools within your organization and extract knowledge about the digital experience of your organization.