Workforce Intelligence Platform

The digital workforce experience

Digital transformation has revolutionized the way we interact with technology. Traditional workplace applications like Office and other productivity suites have transformed into online platforms, acting as interaction hubs among users, apps, services, APIs, and processes, building up together the new digital workforce experience.

GALEO’s Workforce Intelligence Platform makes use of data from the digital tools your organization uses to work and collaborate, to extract insights and discover actionable patterns about your workforce digital experience. With these analytical insights, you will be able to improve employee engagement and productivity while optimizing workforce-based business processes and interactions.

With GALEO’s Workforce Intelligence Platform your organization will be able to use the power of data to analyze your organization’s culture and the collaboration behavior among units and departments. With this analytical capability you will be able to improve the efficiency and productivity of your digital workforce environment:

  • Discover and analyze organizational patterns and hidden structures.
  • Automate processes that require machine and workforce interactions
  • Improve efficiency and productivity of the workplace environment

Discover, Understand and take action

Workforce digital experience

Collect and exploit data from workplace services and tools including meetings, calls, conversations and document sharing and extract valuable insights on work and collaboration patterns, employee engagement and work-balance. Promote organizational changes and track results over time. Among other parameters you may collect indicators and insights about:

  • Afterwork hours
  • Time in meetings
  • Average quality time…

Customer story: Meter un link a una referencia

Work process optimization

Monitor workforce-based business processes throughout the whole collaboration pipeline including service accounts, sales and customer interaction channels, project and task management tools. Discover hidden patterns among business processes and leverage data for optimization strategies.

Among others you may imagine analyzing the collaboration patterns of your sales workforce along the whole sales cycle; monitor mentoring and management interactions or understand the performance of your on-boarding processes.

Customer story: Buzones de servicio de Bankinter

Workplace operation

As responsible for the whole workplace platforms and services you will face the challenge of administering multiple tools, across different usage patterns and environments, including mobile, remote and desktop locations. Galeo Workplace Intelligence helps you analyzing and monitoring product adoption and usage, optimize costs and govern cost allocation, detect service level disruption and promote resource optimization.

  • Reduce on-going OPEX cost regarding workplace licensing and costs.
  • Reinforce dynamic cost allocation of licenses and capabilities to different business units, based on user activity and profiling.
  • Exploit analytics capability to predict service level disruption and resource optimization.

Hundreds of real-time metrics and KPI Available

With GALEO’s Workforce Intelligence Platform you may collect thousands of individual and aggregated KPIs build quantitative workforce models from different perspectives and for different purposes.

Through the platform management interface, you may segment your workforce in groups and modularly include specific metrics and KPIs to describe each of the different groups and departments:

Integrate Workforce Digital experience data

Galeo Workforce Intelligence platform provides connectors to the most popular workplace tools. These connectors automatically ingest user interaction data from these digital services, cleaning and aggregate them to empower your behavioral analytics capabilities.

Digital Workforce 360

By collecting data from multiple workplace services and tools, Galeo’s Workforce Intelligence allows creating a full-descriptive 360 view of your workforce. This end-to-end data-driven view of the digital workforce experience allows modelling and understanding the behavior of different employee profiles, as well as their specific participation along relevant business processes.

Empower your People Analytics teams

Galeo’s Workforce Intelligence platform centrally manages periodical extraction, modelling and persistance of workforce data. Independent access to your data can be then provided to your HR Analysts and People Analytics teams, allowing them creating custom KPIs and metrics to populate their own models and dashboards, eventually using their preferred analytics methods and tools. The Galeo’s Workforce Intelligence platform provides fully centralized security and data governance control mechanisms to protect your workforce privacy and achieve full compliance with privacy regulations and controls.

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